Scarborough Health Network (SHN) is delivering a superior experience for patients accessing healthcare services, right from the start of their hospital journey. Thanks to a new centralized patient scheduling model implemented last spring, which works in tandem with an easy and efficient registration process, SHN now operates the largest volume of centralized patient access interactions in Ontario – daily booking over 1,400 appointments and registering more than 3,000 patients across three hospitals and several community-based locations.
The organization-wide move to improve patient access (how patients obtain and use healthcare…
