Despite decades of digital transformation initiatives, one technology still dominates referral intake across hospitals in Canada: the fax machine.
Diagnostic imaging departments, specialty clinics, and central intake teams receive thousands of fax referrals every week. These referrals must be manually reviewed, sorted, entered into systems, and triaged before patients can be scheduled.
The result is a process that is both inefficient and risky.
Administrative teams spend hours each day processing fax referrals manually. Important information is often missing, requiring additional follow-ups with referring physicians. Manual data entry…
